“The outsourcing market is positioned to continue to thrive and grow, but the relative positions of the respective players are changing. If current trends continue, China is on target to overtake India as the dominant BPO player, potentially within the next two to three years,” said XMG Global in its mid-year report on the outsourcing industry.
The consulting firm said China has exhibited the fastest growth among the top three outsourcing destinations, expanding 43.5 percent and 63.6 percent in the last two years.
